Booking Policies
To ensure a smooth and professional experience for every client, please review the following appointment policies carefully before booking. By scheduling a service, you agree to the terms outlined below.
Booking Requests
Please note that submitting an appointment through our online scheduler is considered an alterations request, not a confirmed booking. A deposit is required at the time of submission to secure your requested time.
Once your request is received, you will receive a follow-up email requesting additional details, including photos and a description of the service needed. After reviewing your request, I will confirm your appointment. If for any reason I’m unable to accept your inquiry, your deposit will be fully refunded.
Please note that all booking deposits are otherwise non-refundable, but may be transferred to a new appointment scheduled within 2 weeks of your original appointment date. This process helps ensure all scheduled appointments are intentional and allows availability to remain accurate for other clients.
Deposit Fees:
- Standard Alterations/Garment Redesign: $15
- Bridal/Bridesmaid: $50
- Custom Garments: $100
Your deposit will be credited toward your final alteration balance and can be sent via Zelle to:
📧 customriahstones@gmail.com
Payment Policy
Payment for your alterations is due in full after your first fitting appointment and must be submitted before work begins. Due to my current order volume, I do not start alterations until payment is received. This ensures I can prioritize confirmed projects and maintain my turnaround commitments to all clients. Accepted payment methods will be outlined in your confirmation email. Deposits are non-refundable but may be transferred once if your appointment is rescheduled with at least 24 hours' notice. A full alterations pricelist can be found here: (https://www.riahstones.com/pages/alterations-pricelist)
Turnaround Times
Standard Garments (No Rush): Up to 3 weeks. For orders with 3+ items, up to 3.5–4 weeks.
Custom Alterations and Thrift Flips: Up to 6–8 weeks
Bridal Alterations and Suiting: Begin 8–10 weeks (6-8 weeks for suiting) before wedding date
Priority & Rush Services (Limited Availability, Additional Fees Apply):
Expedited turnaround options (including overnight and same-day services) may be available depending on schedule capacity. These services are reserved for urgent timelines and are quoted individually based on complexity and required turnaround time. If your order is requested earlier than the current turnaround times, it is considered a rush order and will incur additional fees.
Pick-Up & Additional Fittings
Once your alterations are complete, you will be contacted to schedule a pickup time. Pickup appointments are coordinated around existing client fittings and availability.
Standard alterations and quick adjustments are pickup-only services and do not include a second fitting. We recommend trying on your garments at home after pickup. If any additional adjustments are needed, please contact us within 2-days and a separate fitting appointment can be scheduled. Second fittings are reserved for bridal gowns, bridesmaid dresses, and custom garments that require ongoing alterations or multiple rounds of adjustments. These services include additional fittings as needed to ensure the best possible fit and finish.
No Guest Policy
Due to limited studio space, please note that no additional guests are allowed during fittings. This ensures a comfortable, focused environment for your appointment.
Content Filming
I occasionally record small clips of the pinning or fitting process for educational or promotional content on social media. If you prefer not to be filmed, simply reply to your confirmation email or let me know at your appointment — your privacy is always respected.
Cancellation & Rescheduling
To secure an appointment, a non-refundable deposit is required. Once submitted, the deposit is non-refundable under all circumstances, as it reserves your dedicated appointment date and time and removes that availability from the calendar for other clients. Cancellations or rescheduling requests must be made at least 24 hours prior to your scheduled appointment. If a cancellation or reschedule request is made within 24 hours of your appointment, you may reschedule your fitting within one week of the original appointment date, subject to availability.
Deposits may be transferred one time with at least 24 hours’ notice. Missed appointments, late cancellations, or failure to provide proper notice will result in forfeiture of the deposit.
This policy is in place to ensure fairness, respect for all clients’ time, and the integrity of the booking schedule. We kindly ask that you communicate any delays as soon as possible. A 5-minute grace period is provided; after this time, your appointment may be canceled at the discretion of the studio.
What to Bring
For the most accurate fitting, please bring:
- All items discussed that you’d like altered
- Any specific shoes or undergarments you plan to wear with the garments
This ensures your alterations are tailored perfectly to your desired fit and final look.
Your satisfaction is important to me! If you are unhappy with your services, I am more than happy to work with each client to make it right. For alteration adjustments due to an error on my part, you have 2-days from the date of pick-up to schedule a fitting to bring the item back for a correction at no additional charge.
By requesting to book an appointment, you acknowledge and agree to these terms and conditions.